Terms & Conditions

Welcome to The Ponytail Project. By accessing our website, purchasing a ticket, making a booking or attending one of our workshops, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
If you do not agree to these Terms & Conditions, you should not make a booking or attend a workshop.

1. About The Ponytail Project
The Ponytail Project provides interactive hairstyling workshops designed to teach practical hair skills in a relaxed, fun and social environment. Workshops may be held at licensed venues where alcohol is available for purchase.

2. Bookings & Payment
Full payment is required at the time of booking.
Your booking is not confirmed until payment has been successfully processed.
All prices are listed in Australian Dollars (AUD).
Prices, venues, dates and workshop details are subject to change without notice until a booking has been confirmed.
Workshop places are limited and bookings are accepted on a first-come, first-served basis.

3. Afterpay
Where available, Afterpay is offered as a payment option.
By choosing Afterpay, you enter into an agreement directly with Afterpay and agree to comply with their terms and conditions.
The Ponytail Project is not responsible for:
approval or decline of your Afterpay application;
repayment schedules;
late fees or other charges applied by Afterpay; or
any dispute relating to your Afterpay account.

4. Cancellation, Refunds & No Shows
Due to limited workshop numbers, venue bookings and preparation required for every participant:
All bookings are final.
We do not offer refunds for change of mind.
We do not offer refunds for missed workshops or no-shows.
We do not offer refunds if you arrive late and are unable to participate.
We do not offer refunds if you choose to leave early.
We do not offer refunds if you are refused entry or removed from a workshop under these Terms & Conditions.
If The Ponytail Project cancels a workshop, you will be offered either:
a full refund; orthe opportunity to transfer your booking to another available workshop.

5. Workshop Changes
The Ponytail Project reserves the right to:
change venues;
change instructors;
alter workshop content;
reschedule workshops;
cancel workshops where necessary.
Where practical, participants will be notified as soon as possible.

6. Alcohol
Some workshops are conducted at licensed venues where alcohol is available for purchase.
Alcohol is supplied solely by the licensed venue under Victorian Responsible Service of Alcohol (RSA) legislation.
Participants who choose to consume alcohol:
must be at least 18 years of age;
may be required to provide valid photo identification;
must comply with all venue rules and RSA requirements.
The Ponytail Project promotes responsible alcohol consumption.
Any participant who appears intoxicated, behaves inappropriately, or whose behaviour poses a risk to themselves or others may be refused entry or removed from the workshop without refund.

7. Participant Conduct & Right to Refuse Service
The Ponytail Project is committed to providing a safe, respectful and enjoyable environment for all participants.
To the extent permitted by law, The Ponytail Project reserves the right, at its sole discretion, to:
refuse or decline any booking;
refuse entry to any workshop;
remove any participant from a workshop at any time;
refuse future bookings;
discontinue service to any person.
This includes, but is not limited to, circumstances where a participant:
is intoxicated;
behaves aggressively or abusively;
threatens or harasses staff, instructors, venue staff or other participants;
behaves in a disruptive or unsafe manner;
fails to follow reasonable directions;
damages property;
acts in a manner that negatively impacts the experience or safety of others; or
breaches these Terms & Conditions or venue policies.
The Ponytail Project also reserves the right to refuse service where we reasonably believe doing so is necessary to protect the safety, wellbeing, comfort or enjoyment of our staff, instructors, venue personnel or participants.
Any participant refused entry or removed from a workshop under this clause will not be entitled to a refund, credit or transfer.

8. Participation
Participation in workshops is voluntary.
By attending a workshop, participants acknowledge that practical hairstyling activities involve a small level of inherent risk.
Participants agree to:
exercise reasonable care;
follow all instructions provided by facilitators;
use workshop equipment responsibly;
participate at their own risk.

9. Health & Medical Information
Participants are responsible for ensuring they are medically fit to participate.
If you have any injury, disability or medical condition that may affect your participation, we encourage you to contact us before your workshop so reasonable accommodations can be discussed where possible.

10. Limitation of Liability
To the fullest extent permitted by law, The Ponytail Project excludes liability for any loss, damage, injury or expense arising from:
attendance at a workshop;
participation in workshop activities;
use of our website;
cancellation or rescheduling of workshops;
acts or omissions of third-party venues.
Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law where those rights cannot legally be excluded.

11. Personal Property
Participants are responsible for their own personal belongings.
The Ponytail Project accepts no responsibility for lost, stolen or damaged property.

12. Photography & Video
Photographs and video may be taken during workshops for promotional, educational and marketing purposes.
By attending a workshop, you acknowledge that your image or likeness may appear in photographs, videos or social media content published by The Ponytail Project.
If you do not wish to appear in photographs or video, you must notify a member of our team before the workshop begins. While we will make reasonable efforts to respect your request, we cannot guarantee you will not appear incidentally in group images or recordings.

13. Intellectual Property
All website content, workshop materials, branding, logos, graphics, videos, photographs and written content are the intellectual property of The Ponytail Project unless otherwise stated.
No material may be copied, reproduced, distributed or used without prior written permission.

14. Privacy
The Ponytail Project collects personal information for the purposes of processing bookings, communicating with participants and providing our services.
Information may be shared with trusted third-party providers involved in payment processing, booking systems or website operation where necessary.
Please refer to our Privacy Policy for further information.

15. Website Information
While every effort is made to ensure the information on this website is accurate and up to date, The Ponytail Project makes no guarantee that all information is free from error.
Workshop dates, venues, prices and other details may change without notice.

16. Force Majeure
The Ponytail Project will not be liable for delays, cancellations or changes resulting from events beyond our reasonable control, including but not limited to:
severe weather;
natural disasters;
government restrictions;
public health emergencies;
venue closures;
power outages;
illness of instructors;
or any other unforeseen circumstance.

17. Changes to These Terms
The Ponytail Project reserves the right to amend these Terms & Conditions at any time.
The current version published on our website will apply to all bookings unless otherwise required by law.

18. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Victoria.

19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us via the contact details provided on our website.

Booking Acknowledgement
By completing your booking, you confirm that you:
have read and understood these Terms & Conditions;
agree to comply with all workshop and venue rules;
acknowledge that workshops may be held at licensed venues where alcohol is available;
understand and accept our Cancellation and Refund Policy;
acknowledge our right to refuse service or remove participants where necessary; and
agree to participate responsibly and respectfully.