Privacy Policy

The Ponytail Project respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a booking, purchase tickets or attend one of our workshops or events.
By using our website or booking with us, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Billing details
Booking and event information
Payment information (processed securely by our payment providers)
Information you voluntarily provide when contacting us
Marketing preferences if you choose to receive updates
Website usage information collected through cookies and analytics tools
We do not store your full credit card or payment details.

2. How We Collect Your Information
We collect information when you:
Make a booking
Purchase tickets
Contact us via our website, email or social media
Subscribe to our mailing list
Complete forms on our website
Interact with our website through cookies and similar technologies

3. How We Use Your Information
We use your information to:
Process bookings and payments
Confirm your attendance at events
Contact you regarding your booking
Provide customer support
Send important updates relating to your booking
Improve our website and customer experience
Send promotional offers and event information where you have agreed to receive marketing communications
Meet our legal and regulatory obligations

4. Payment Providers
Payments made through our website may be processed by secure third-party payment providers, including Afterpay and other payment gateways.
We do not receive or store your complete payment card details. Your payment information is handled in accordance with the privacy policies of the relevant payment provider.

5. Marketing Communications
If you choose to receive marketing communications from us, we may send updates about upcoming workshops, promotions, special offers and events.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Photography and Video
Our workshops and events may be photographed or filmed for promotional and marketing purposes.
Images or video footage may be used on our website, social media platforms and other promotional materials.
If you do not wish to appear in photographs or videos, please notify a staff member before the event. While we will make reasonable efforts to accommodate your request, we cannot guarantee you will not appear incidentally in background footage taken at public events.

7. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
Payment providers
Booking platform providers
Website hosting providers
Email marketing providers
Professional advisers where required
Government authorities where required by law
We do not sell or rent your personal information to third parties.

8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and help us understand how visitors use our website.
You may disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website.

10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe your information is inaccurate.
To make a request, please contact us using the details below.

11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party websites you visit.

12. Children’s Privacy
Our services are intended for individuals who are legally permitted to attend our workshops. Where bookings involve minors, personal information should only be provided by a parent or legal guardian.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated effective date.

14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.
We will respond to privacy enquiries within a reasonable timeframe.